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Delivery and Return Policy

HomepageDelivery and Return Policy

REFUND POLICY

Last Updated: 24.04.2021

Products purchased from Techzencloud  can only be refunded if canceled within the refund period specified below in this policy. Some products may have different policies or requirements for refunds associated with those items, including some items that cannot be refunded under all conditions. Please see below for refund terms applicable to such items.

“ Withdrawal date ” means, for this Refund Policy, the  date of purchase of any product or service, including any renewal date processed by Techzencloud, in accordance with the terms and conditions of the applicable product or service agreement ( see here ).

The "Refund Period" means you can cancel a product at any time, but a refund will only be made if you request a refund from Techzencloud customer service within the specified refund window (if applicable) for the applicable product.

No Refunds Will Be Made After Account Is Closed . If you are eligible for a refund, you must request a refund after the account has been closed. You can choose to close your account at any time, but once the account is closed, you will not be eligible for a refund as permitted under this Refund Policy.

Standard Refund Terms

Annual Plans + - Within 15 days from the transaction date.

Monthly Plans * +  - Within 48 hours from the transaction date.

* _ Monthly Plans include all plans less than 1 year period (eg 6 months, 9 months, etc.)
+ After the cleaning request is submitted, security products with improvement services cannot be refunded.

Products with Special Refund Conditions

Assisted Service

Refunds can be made after the first three months.

Auctions Listed Products

If there is no offer, a refund will be made within the first 24 hours.

Auction Additional Categories

If there is no offer, a refund will be made within the first 48 hours.

Domain Name Pre-Orders

If a Domain Pre-Order credit is applied to the auction, this fee will not be refunded (if not applied to the auction, a refund is available within 30 days of the transaction date).

Domain Name Registrations / Renewals

 

Registered domain names  cannot be canceled and refunded as per ICANN rules .

 

Expert Services

If the Expert Service has been used before, there will be no refund (if not used, a refund is available within 15 days of the transaction date).

 

Hosting Services

Refunds can be made within 15 days of the Hosting Service transaction date.

Professional Web Design Services

Web Services: 30% cancellation fee in case of cancellation during the study, 70% cancellation fee in case of cancellation when the site design is submitted for review, and no refund will be made after the first revision is completed. If it has not been done yet, a refund can be made within 30 days of the transaction date. Once the performance has begun, the web service design is considered complete within 180 days from the transaction date, and then no refund can be made.

Logo Design: 40% cancellation fee is charged during the study and no refund will be made after the file is delivered. If it has not been done yet, a refund can be made within 30 days of the transaction date. Once the performance has begun, the logo design is considered to be submitted within 180 days from the transaction date, and then no refund can be made.

Website Maintenance Services: 30% cancellation fee is charged in case of cancellation during the work, 70% cancellation fee is charged when the site design is submitted for review, and no refund is made after the work is completed.

Website Maintenance: Website Maintenance is a 12-month contract and you are expected to use the Services during the period of purchase. When you purchase a Website Maintenance plan, you can cancel the plan at any time and Techzencloud will not bill you for future renewals.

If you purchased a quarterly or annual plan and completed 1 or more requests, you can cancel the plan at any time and you will not be able to get a refund.

If you purchase monthly, quarterly or annual plans, you can cancel Website Maintenance and get a full refund if there is no completed claim for Website Maintenance.

Free Domain Name with Purchased Product

If the purchased product includes a free domain name, if you cancel the purchased product, the list price of the domain name will be deducted from the refund amount (the list price is the domain name price listed on the Techzencloud website and is not subject to any promotions, discounts or other price changes).

Website Security

Refunds are only possible within 15 days from the date of purchase and will be issued in cases where a normal malware removal has not been completed.

WordPress Premium Support

Refunds are available if the plan was canceled before the billing period was over and none of the credits were used. If the service was used earlier in the month, there will be no refund for that month. (If unused, refund is available within 30 days from the date of transaction.) Refunds are also available for future months of unused service if the plan was canceled and pre-paid.

Non-Refundable Products
  • Evaluations (Open and Approved Reviews are non-refundable after the client has applied the loan).
  • Auction Memberships
  • Domain Name Registration (if successful)
  • Domain Name Transfers (if successful)
  • Cloud Server
  • Configuration Plugins
  • Discount Domain Club (if used for purchase)
  • Hosting Connection paid Applications (no refunds after installation)
  • Seller Accounts
  • Premium Domains
  • Usage Fees

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